FAQ

Attention Canadian clients:  All prices are in U.S. dollars.

How do I choose my size?

IVKO sizes are pretty standard for Europe and North America.  If you know what size you usually wear in designer clothing, you should have no problem with the fit of your Ivko purchase.  That being said, I recommend that you buy things one size larger than usual if you prefer a looser fit.  This can also apply to the thick wool sweaters-coats if you want to use them as an exterior coat.  Skirts are also more flexible; if we don't have your size, just get one size up and you should be fine. 

S-36

M-38

L-40

XL-42

XXL-44

 

What are the different types of wool in the IVKO collection?

Extra fine merino wool:  This is the highest quality IVKO makes.  It is thin, silky soft and guaranteed not to feel itchy on bare skin.  The jacquard knitting patterns are often fine and detailed.  It is used in dresses, tunics and cardigans. 

Extra Fine Lambswool:  This quality is unbelievably soft and comfortable, with a more traditional sweater look.  It is used in dresses, tunics, skirts and hoodies. 

Wool/Nylon:  This combination of natural and synthetic fiber is used for the thickest wool coats and jackets made by Ivko.  They are outerwear layers even in the coldest climates, making them very popular in Northern areas where snow and ice prevail. 

 

What if you don't have my size?

We offer an alteration service.  We can downsize almost anything.  The cost will vary; a skirt is easy to make smaller and would cost about 10-15$, a coat would cost about $40.  If you know that you want the item, you love it, you have to have it, trust us to make it fit you.  You can even send us your Bust-Waist-Hip measurements for perfect tailoring.  Please e-mail or call us to make arrangements.

 

How do Returns work?

We accept that returns occasionally happen because you have not tried on the item.  Please e-mail or call us right away to authorize the return.  Then pack and ship the item back to us, marking clearly that you are returning merchandise to the vendor (this is important for us to not pay customs on the item).  Mark the value on the package at $35.  When we have received the item, you can either choose something else from the ivko store and we will apply your credit to the new purchase, or we will refund you (less the original cost of shipping). 

Mail to: Boutique Katrin Leblond, 4647 blvd. St-Laurent, Montreal, Quebec, H2T 1R2, Canada

 

Discounted items and samples

These items are always a final sale.  We will not accept returns or offer store credit on these items.  Sorry.

 

 

 

 

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