FAQ

 What if you don't have my size?

We offer an alteration service.  We can downsize almost anything.  The cost will vary; a skirt is easy to make smaller and would cost about 10-15$, a coat would cost about $40.  If you know that you want the item, you love it, you have to have it, trust us to make it fit you.  You can even send us your Bust-Waist-Hip measurements for perfect tailoring.  Please e-mail or call us to make arrangements.

 

How do Returns work?

We accept that returns occasionally happen because you have not tried on the item.  Please e-mail or call us right away to authorize the return.  Then pack and ship the item back to us, marking clearly that you are returning merchandise to the vendor (this is important for us to not pay customs on the item).  Mark the value on the package at $35.  When we have received the item, you can either choose something else from the ivko store and we will apply your credit to the new purchase, or we will refund you (less the original cost of shipping). 

Mail to: Boutique Katrin Leblond, 4647 blvd. St-Laurent, Montreal, Quebec, H2T 1R2, Canada

 

Discounted items and samples

These items are always a final sale.  We will not accept returns or offer store credit on these items.  Sorry.

 

 

 

 

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