FAQ

We ask that you review your order carefully, as it cannot be modified once submitted.

Boutique Katrin Leblond accepts the following forms of payment: VisaMasterCardAmerican ExpressPayPal , ShopifyPay, ApplePay, GooglePay and Boutique Katrin Leblond Gift Cards.


If your payment method was declined, you may have entered your information incorrectly or there may be other issues with the card such as a passed expiration date or insufficient funds. Please try a new payment method and contact your financial institution for more information regarding the decline or if you continue to experience difficulties with your payment.

Most orders ship within 24 hours of ordering. Some orders may take up to 48 hours to process. Please note that we do not ship on Saturdays, Sundays, or nationally observed Canadian holidays.

You will receive an email notification confirming shipment (be sure to check your spam folder). Please note that items are only charged to your selected method of payment once they have shipped.

Promo and Discount codes are entered at checkout before payment. Only one promo code may be applied per order.

Please note that exclusions vary from promotion to promotion.

Gift cards

It may be tucked away in your email spam folder. Be sure you entered the appropriate email address and thoroughly check all folders in your email accounts. 

Promo and discount codes

Usually, if a promo or discount code isn't working, it's been entered incorrectly or has expired. 

Most common problems

Offer codes are case sensitive, so be sure you're entering it in the proper case. Also, double-check to ensure you're typing the numbers and letters in the correct order.

Most promo/discount codes cannot be combined with other codes or site offers and promotions.

Some offers are only valid on specific styles and will not work with non-qualifying styles

NOTE: We are not able to apply promos/discounts once orders are placed.

If you missed out, contact us, please provide your last order number and we will provide a discount code you can hold onto for a future order.

International

Yes, we ship internationally!

Shipping costs vary by country/region and the method of shipping selected.


Please note that duties, taxes and carrier brokerage fees are strictly enforced and are not included in your order amount at checkout. These will be assessed upon delivery by the postal carrier, and must be paid by the order recipient.

Most likely, yes. Duties, taxes and any applicable carrier brokerage fees are not included in your order total at checkout.

Carrier brokerage fees will be assessed upon delivery by the postal carrier and must be paid by the order recipient. Duties and taxes are determined by the customs agency within the destination country. They are based on the value of the order and the tax–free threshold, if it exists, for imported goods. More information can be obtained by contacting your local customs office.

Some local postal carriers may charge an additional brokerage fee on orders arriving from outside your country/region. These charges, if applicable, are assessed upon the delivery of your package by the postal carrier, and must be paid by the order recipient. Please contact your local postal carrier for more information.

Please note that these fees are neither calculated, nor imposed, by Boutique Katrin Leblond, and will not be included in your order total at checkout. Carrier brokerage fees are nonrefundable.

Terms and policies


General

Subject to stock availability. We try to maintain accurate stock counts on our website but from time-to-time there may be a stock discrepancy and we will not be able to fulfill all your items at time of purchase. In this instance, we will fulfill the available products to you, and contact you about whether you would prefer to await restocking of the backordered item or if you would prefer for us to process a refund.

Shipping Costs

Shipping costs are calculated during checkout based on weight, dimensions and destination of the items in the order. Payment for shipping will be collected with the purchase.
This price will be the final price for shipping cost to the customer.

Return shipping

Boutique Katrin Leblond will accept returns as long as a request to return is received by us within 7 days of receipt of item and are returned to us in original packaging, unused and in resellable condition. Return shipping will be paid at the customers expense and will be required to arrange their own shipping. Once returns are received and accepted, refunds will be processed to store credit for a future purchase. We will notify you once this has been completed through email. Boutique Katrin Leblond will refund the value of the goods returned but will NOT refund the value of any shipping paid.


Process for parcel damaged in-transit

We will process a refund or replacement as soon as the courier has completed their investigation into the claim.


Process for parcel lost in-transit

We will process a refund or replacement as soon as the courier has conducted an investigation and deemed the parcel lost.


Transit Time Domestically

In general, domestic shipments are in transit for 2 - 7 days


Transit time Internationally

Generally, orders shipped internationally are in transit for 4 - 22 days. This varies greatly depending on the courier you have selected. We are able to offer a more specific estimate when you are choosing your courier at checkout.
 

Dispatch Time

Orders are usually dispatched within 2 business days of payment of order. We ship from Monday - Friday during standard business hours, except on national holidays. In these instances, we take steps to ensure shipment delays will be kept to a minimum.


Change Of Delivery Address

For change of delivery address requests, we are able to change the address at any time before the order has been dispatched.


Items Out Of Stock

If an item is out of stock, we will cancel and refund the out-of-stock items and dispatch the rest of the order.


Delivery Time Exceeded

If delivery time has exceeded the forecasted time, please contact us so that we can conduct an investigation.

For returns please click here