Returns

Return & Refund & Exchange Policy

Thanks for shopping at Boutique Katrin Leblond. If you are not entirely satisfied with your purchase, we're here to help.

To return or exchange an item, please e-mail or call us immediately to authorize the return/exchange. 
We will accept returns as long as:
  • you notify us of your request to return the item within 7 calendar days of receiving the item.
  • you ship us the items within 7 calendar days of receiving the item  
Items must be returned to us unused, in their original packaging and in resellable condition, including all hangtags and labels.
Please include a note if you would like an EXCHANGE of size or item.
Mail to:

Boutique Katrin Leblond
ORDER # (Write your order number here)
230 Fairmount Ouest
Montreal, Quebec 
H2T 2M7 Canada
Customers will be required to arrange and pay for their own return shipping.
..
For US customers only:
Pack and ship the items back to us, marking clearly that you are returning merchandise to the vendor.  This is important for us to not pay customs on the item when it re-enters Canada.  Mark the value on the package at max $25. 

Refunds

Once we receive your item, we will inspect it. 
Items must be returned to us unused, in their original packaging and in resellable condition, including all hangtags and labels.
If your return is approved, we will initiate a refund to your original method of payment (less the original cost of shipping). 
Note
*Discounted items and samples are always a final sale.  We will only offer Exchange or a Store Credit Gift Card on these items.

*We cannot accept any returns for face masks/underwear/swimwear and altered garments.